No fibre connectivity

I've been without fibre connectivity since Saturday. I logged a call on Sunday, got reference number 474826. I did follow up on Tuesday as no one got back to me, still they telling me they will escalate the incident to Vuma. Till today Wednesday I'm still waiting and i will not be re-imbursed for those days I did not have connectivity. I've been waiting for the technicians to come and look into what is the problem. Unit number L4103. I'm sick and tired