No fibre after 3 weeks
Three weeks and still waiting on my router. I always have to follow up as there is no communication/ update from their side. I phoned this morning, no way of tracking my waybill, but Johan is yet to phone me back. Three weeks and counting...
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Replies (1)'s updateReviewer Update
04 Jan 2021, 17:11Dear SADV
I am not too sure who is replying here, but as per my numerous telephonic communications with the customer service team, I have a few issues I would like to bring to the attention of their manager and expect Shouneez to make contact with me.
My router can only be dispatched once my line has been provisioned (and yes) nothing has been done to have this working within two weeks, as promised by Khumbelo. It is three weeks and counting...
And no, after three weeks you really can't expect me to be understanding and patient. I expect better from you as a company as you came out top when I enquired about fibre in my area. Please don't use the December month as an excuse.
Inaccurate information is given with every communication I have to follow up (and I repeat; I follow up every time). It is now clear to me that none of your departments is communicating with one another.
This delay is hampering my business hugely and I will take matters in my own hands if your staff cannot do their job properly (all the progress so far was due to me not letting go).
I expect that Johann will have my line (via Vumatel) provisioned as discussed and that he will be in constant communication with me (via e-mail to have evidence should this also end up in a complete disaster) regarding my line and that Shouneez will make contact with me regarding her customer service team.
I also expect better as to your shoddy, general reply that will also not be attended to, unless I follow up.
Regards
I am not too sure who is replying here, but as per my numerous telephonic communications with the customer service team, I have a few issues I would like to bring to the attention of their manager and expect Shouneez to make contact with me.
My router can only be dispatched once my line has been provisioned (and yes) nothing has been done to have this working within two weeks, as promised by Khumbelo. It is three weeks and counting...
And no, after three weeks you really can't expect me to be understanding and patient. I expect better from you as a company as you came out top when I enquired about fibre in my area. Please don't use the December month as an excuse.
Inaccurate information is given with every communication I have to follow up (and I repeat; I follow up every time). It is now clear to me that none of your departments is communicating with one another.
This delay is hampering my business hugely and I will take matters in my own hands if your staff cannot do their job properly (all the progress so far was due to me not letting go).
I expect that Johann will have my line (via Vumatel) provisioned as discussed and that he will be in constant communication with me (via e-mail to have evidence should this also end up in a complete disaster) regarding my line and that Shouneez will make contact with me regarding her customer service team.
I also expect better as to your shoddy, general reply that will also not be attended to, unless I follow up.
Regards
's update04 Jan 2021, 17:11
Reviewer Update
Dear SADV
I am not too sure who is replying here, but as per my numerous telephonic communications with the customer service team, I have a few issues I would like to bring to the attention of their manager and expect Shouneez to make contact with me.
My router can only be dispatched once my line has been provisioned (and yes) nothing has been done to have this working within two weeks, as promised by Khumbelo. It is three weeks and counting...
And no, after three weeks you really can't expect me to be understanding and patient. I expect better from you as a company as you came out top when I enquired about fibre in my area. Please don't use the December month as an excuse.
Inaccurate information is given with every communication I have to follow up (and I repeat; I follow up every time). It is now clear to me that none of your departments is communicating with one another.
This delay is hampering my business hugely and I will take matters in my own hands if your staff cannot do their job properly (all the progress so far was due to me not letting go).
I expect that Johann will have my line (via Vumatel) provisioned as discussed and that he will be in constant communication with me (via e-mail to have evidence should this also end up in a complete disaster) regarding my line and that Shouneez will make contact with me regarding her customer service team.
I also expect better as to your shoddy, general reply that will also not be attended to, unless I follow up.
Regards
I am not too sure who is replying here, but as per my numerous telephonic communications with the customer service team, I have a few issues I would like to bring to the attention of their manager and expect Shouneez to make contact with me.
My router can only be dispatched once my line has been provisioned (and yes) nothing has been done to have this working within two weeks, as promised by Khumbelo. It is three weeks and counting...
And no, after three weeks you really can't expect me to be understanding and patient. I expect better from you as a company as you came out top when I enquired about fibre in my area. Please don't use the December month as an excuse.
Inaccurate information is given with every communication I have to follow up (and I repeat; I follow up every time). It is now clear to me that none of your departments is communicating with one another.
This delay is hampering my business hugely and I will take matters in my own hands if your staff cannot do their job properly (all the progress so far was due to me not letting go).
I expect that Johann will have my line (via Vumatel) provisioned as discussed and that he will be in constant communication with me (via e-mail to have evidence should this also end up in a complete disaster) regarding my line and that Shouneez will make contact with me regarding her customer service team.
I also expect better as to your shoddy, general reply that will also not be attended to, unless I follow up.
Regards