1 reviews | Active since Dec 2020
No feedback from ISP!!!!
So on Monday, Dec 15, 2020, 12:30 GMT+2 I have contacted the SADV customer line as I have a query regarding the promo that they are running for 20Mbps/20Mbps for R845. Currently, I have a 20Mbps/2Mbps for R845 as well and wanted to know if I can upgrade as I pay the same amount of money just with a lower upload speed.
After waiting in a queue for 25 minutes for someone just to tell me that I need to email accounts for these types of queries. I have done so as instructed. Today is Wednesday 23.12.2020 and I haven't heard anything. I have followed up every single day and was told that they will escalate it to their support managers but no one came backup.
There is no complaints team, there is no manager you can complain to. I will post this on every single forum I can get until I get a response.
Thanks for reaching out to us about this. We really appreciate your patience and understanding. Unfortunately, we did not meet our expectations in this instance as per our telephone conversation.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team
Thanks for reaching out to us about this. We really appreciate your patience and understanding. Unfortunately, we did not meet our expectations in this instance as per our telephone conversation.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team