NO CONNECTION FOR 5 DAYS!

This company and is beyond ***********. They are the worst when it comes to customer service.

I recently took up a package with SA Digital Villages and on Saturday 23 February 2020 I experience problems. I called in order to get assistance. I was told that your technicians do not work over the weekend and my matter will be attended to on Monday. I called to follow up just after 8am Monday morning and I was told that my call has been escalated. I got an email at 10am stipulating that the call was indeed escalated. I called to get a clear indication on when the matter would be resolved and I was advised that I needed to wait 48hrs another agent told I needed to wait 48 – 72 hrs which I find to be absurd as this now means I will not have connection for close to 5 day (I am counting the weekend as well). I requested that the consultant give me the name and number of the IPS so I can call them directly, he put me on hold, and I was later disconnected. I called back and fortunate enough I found the same consultant (Phuti) I spoke to prior to being disconnected. He told me that a technician was deployed to my home and that they are working on the problem, however when I called home that was not the case.

Till this day my matter has not been resolved. I have sent an email to the CEO and still nothing. Your company clearly does not give ish about their customers.