No connection

I have a fibre line with SA digital Villages, through Web africa as the isp, worts choice I could have made. The line has gone down the 13th of december and 16 days later the line is still down, after many calls and a lot of waisted minutes I am still left in the dark as to what is happening. SADV said there are technicians on site in the area and are working to correct the problem. I have been driving through every street in the area the last 5 days and there is not one single technician to be seen. The best part is that Web africa still takes my money for services not rendered. The tech support in the SA digital villages offices have no clue of whether the lines are actually being worked on, to top it off there is not one single manager working, how a company that supplies a 24h services can allow for all managers to take leave all at the same time goes beyond me. I would have understand if it was a 5 day issue but for the lines to be down 16 days is just extremely bad service.