No Assistant from a technician to fix fibre cable

For the past 3weeks , I have been going back and forth with the SADV WhatsApp "Pathetic " customer service with their delayed replies, trying my very best to get them to dispatch a technician at a my address to fix a dismantled fibre cable. And to this very day 27-Mar-27, all that the SADV guys have done was to give me a ticket and promise me that a technician would be visible to fix the cable in 24 to 48 hours , which they have dismally failed to so, and to my suprise the ticket number incident would be closed without the matter being resolved.

* Recent ticket number not Actioned Accordingly - ***4

I have been subjected to intense buffering , and this made working from home so difficult . PLEASE SEND A TECHNICIAN TO FIX THE CABLE!

Disgruntled Customer Cell : ***