HC
Hanli C
1 reviews | Active since Aug 2017
23 Nov 2017, 14:31
No answer on any of the company numbers
SADV is my fibre provider I switched from Telkom to them because they promised excellent service and customer support. For the past 2 days my Internet has slowed down to a crawl. I've been phoning SADV on the fibre helpline ( ********** ), on the hotline ( ********** ) and company line ( ********** ) as well as sent them a Facbook direct message. No one picks up the phone or replies to any of my attempts to contact them - in standard business hours! It's like they have gone dark.
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SADV's replyOfficial
08 Jan 2019, 08:51 Hi Hanli, we are sorry to hear that your complaint received little response from our teams. We have conducted comprehensive training over the past few months to ensure that these issues do not occur again. We hope that there were no further issues with your line.
SADV's reply08 Jan 2019, 08:51
Official
Hi Hanli, we are sorry to hear that your complaint received little response from our teams. We have conducted comprehensive training over the past few months to ensure that these issues do not occur again. We hope that there were no further issues with your line.