No accountability and urgency

Company: SADV / Vuma Fibre Complaint Title: Disconnected Before Full 28 Days – No Accountability or Urgency

Complaint: I app**** for Vuma fibre and made a payment on the 4th of June. The service was activated, but I didn’t have a router. I had to constantly follow up and fight for the installation, which only happened on the 24th of June.

I specifically asked both the agent and the technician if I would still get my full 28 days of internet access — both confirmed yes.

To my shock, I was disconnected before the 28 days were even over, and I received a message saying I must pay again or face cancellation. This is completely unfair, as I couldn’t even use the service properly until the 24th.

I contacted SADV and spoke to Hlamula, who said his supervisor would call me — I am still waiting. The agent I dealt with said she logged a call, but I’ve had no feedback.

It’s now been a whole weekend without internet. I had to buy expensive mobile data I didn’t budget for, just so my kids could do their school work.

This shows a lack of urgency and poor customer service. SADV / Vuma Fibre must urgently reconnect my service or refund me for the lost days. Customers deserve to be treated better.

Name: Lerato Mthembu Contact: *** Email ***