Near 2 months with no Internet and no proper feedback

I opened a ticket on the 20th of September at Cool Ideas. My internet was off it is now the 10 of October and nothing has been done. A subcontractor came on the 28th of September and that was the last in any real development to resolve the issue. I was told that the issue was given to higher management twice! I had sent numerous messages trying to get the Fibre line sorted. This is terrible service! I still haven't received a response since the 2nd of October. It is now bordering on 2 months and I am battling to get a response from either support by Cool Ideas or SADV. How difficult is it to connect a cable? I have been paying regardless for the internet and nothing is happening.