My South-African Horro story with Vumamatel Sadv 5 days no wifi ;emails,whatsapp killer portal of death ...Joke company...*** service

On Saturday 02 December 2023 I woke up to a home without wifi ...I know I paid my wifi ...previously I had requested for an easy pay number so I can pay my wifi remotely...on Tuesday 14 November 2023 time 00:37 a message from *** was sent containing an easy pay number and a VR number so I can either pay instore online on 24th November 2023 I paid my wifi Via the VR sent from Sadv ...I trusted this information because it's where I receive my wifi user name and password and also where they send any and all information relating to the wifi fast forward 5 days later 1 very useless consultant named Gomolemo who just told me to pay my wifi again because it's my fault I paid someone else's wifi told him his insane he proceeded to terminate our session finally Bongumusa.Sikhakhane finally informed me that someone from sadv somewhere created to profiles on my account and he will cancel the wrong account and the payment will be moved to my normal account within 72 that was Sunday today is Wednesday I have 5 bored children at home and guess what all our apps need to be streamed....I've tried the Sadv whatsapp portal again this morning not even one response even called vumatel directly they can't assist because they only deal with infrastructure ....they gave me the number to Sadv payment....I only received a response once....oh let me not forget to mention I also sent an email to support@sadv they only sent me a token so I don't even know what number I am in line . .like at this point I just want to cancel this wifi what's the use I can't work the kid's can't wtv ....and I will nolonger be referring people to Vuma because if transferring money from one place to another takes this long or asking me for bank statements and screen shots for nothing does nothing....I even sent them their invoice they send you once your wifi is paid ...People whatever I can say is I give up...they have terrible service and I don't think they know what they are doing if Vumamatel wants to grow and keep there customers they really need a new angecy representing them.