My SA Digital Villages experience-Very poor

I Logged a call via the support e-mail to *** at 11 am this morning and received an email with a reference and that my call was attended to .After that I received more emails that my request was attended to. My Tennant who is from the UK and working from our house did not have access to the internet since then. I called -*** the customer support on which an automated answering machine informed me that I was no 18 in the queue and the estimated waiting time is 30 minutes, I received this response at @11:12am I cannot believe the poor service! To take a day to fix the system and without proper communication. This is the e-mail I received... Thank you for reaching out to SADV!

Your request *** is currently being evaluated by our team and you will receive communication shortly.

With SADV Fibre the whole family can watch, listen, browse, play and chat – online. Share the same fast connection around your home – connecting everyone and everything at the speed of life. With truly fast Internet, the possibilities are limitless.