****mers!!!! Doing anything to get a sale

I spoke to an agent who said he will log a ticket for me as my address is not appearing and I received 2 emails regarding that, after 2 days the same agent by the name of Mlungisi said it has been sorted, I paid after paying he provided me a different address and I told him that’s not my address he then said I should confirm it when I get a call for installation however I should direct them to my house they will install, the guys who came here told me I have been **** to I should ask for a refund, I spoke to a different agent Bongane who couldn’t assist with my refund and I was referred to the same Mlungisi who still **** and told me my refund will be processed which it wasn’t, I want my money back