*** SERVICE FROM A *** PROVIDER!
Internet has been down for a week now and have called SADV several times to get it sorted and have had them promise on each occasion they'd call us back later in the day to arrange to come fix the problem, and surprise surprise, no-one ever calls back!! The latest was this morning at 8:30 I called in and promised someone would call back at 9:30, then at 10:30 called back in as no-one called and now have been told that someone will call after lunch. WHAT **** SERVICE IS THIS???????? I'm assuming I'll be compensated for the week's subscription I've paid and haven't been able to use because SADV is too *********** to call me back and sort out my internet problem?!?!?
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Replies (4)
SADV's replyOfficial
17 Nov 2020, 08:46 Good day, Mr Rowe Thanks for reaching out to us about this. Please accept our sincere apologies for the inconvenience you may have experienced. Kindly be advised that we have been trying to call you on the number you have provided with no success. Please be advised that we have sent you an email from *** email address. Regards, SADV Team
SADV's reply17 Nov 2020, 08:46
Official
Good day, Mr Rowe Thanks for reaching out to us about this. Please accept our sincere apologies for the inconvenience you may have experienced. Kindly be advised that we have been trying to call you on the number you have provided with no success. Please be advised that we have sent you an email from *** email address. Regards, SADV Team
's updateReviewer Update
17 Nov 2020, 09:34I HAVE NOT RECEIVED ANY EMAIL FROM YOU!! Yesterday we called in a for a third time and finally had a technician call us back asking for our unit number saying he would come past shortly, AND NOONE ARRIVED!!! WHAT *** SERVICE IS THIS?????????
WE;VE USED OVER 20GB OF CELLPHONE DATA WAITING FOR YOU TO COME SORT OUT THIS INTERNET!!! WHO DO I SPEAK TO FOR A FULL REFUND FOR THE DATA I'VE HAD TO BUY BECAUSE YOU GUYS CAN'T GET YOUR **** TOGETHER???!?!?!?!
I've also only received a missed call from an '001....' number, which doesn't seem to be South African. Is this you guys???
WE;VE USED OVER 20GB OF CELLPHONE DATA WAITING FOR YOU TO COME SORT OUT THIS INTERNET!!! WHO DO I SPEAK TO FOR A FULL REFUND FOR THE DATA I'VE HAD TO BUY BECAUSE YOU GUYS CAN'T GET YOUR **** TOGETHER???!?!?!?!
I've also only received a missed call from an '001....' number, which doesn't seem to be South African. Is this you guys???
's update17 Nov 2020, 09:34
Reviewer Update
I HAVE NOT RECEIVED ANY EMAIL FROM YOU!! Yesterday we called in a for a third time and finally had a technician call us back asking for our unit number saying he would come past shortly, AND NOONE ARRIVED!!! WHAT *** SERVICE IS THIS?????????
WE;VE USED OVER 20GB OF CELLPHONE DATA WAITING FOR YOU TO COME SORT OUT THIS INTERNET!!! WHO DO I SPEAK TO FOR A FULL REFUND FOR THE DATA I'VE HAD TO BUY BECAUSE YOU GUYS CAN'T GET YOUR **** TOGETHER???!?!?!?!
I've also only received a missed call from an '001....' number, which doesn't seem to be South African. Is this you guys???
WE;VE USED OVER 20GB OF CELLPHONE DATA WAITING FOR YOU TO COME SORT OUT THIS INTERNET!!! WHO DO I SPEAK TO FOR A FULL REFUND FOR THE DATA I'VE HAD TO BUY BECAUSE YOU GUYS CAN'T GET YOUR **** TOGETHER???!?!?!?!
I've also only received a missed call from an '001....' number, which doesn't seem to be South African. Is this you guys???
SADV's replyOfficial
17 Nov 2020, 16:48 Good day Mr. Rowe Please accept our sincere apologies for the inconvenience you may have experienced, Kindly note that Vumatel has acquired SADV infrastructure from the 1st of April 2020. As per our telephone conversation, our FNO Vumatel is currently experiencing technical problem on the network and they are working hard to resolve it. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team
Kind Regard
SADV Team
SADV's reply17 Nov 2020, 16:48
Official
Good day Mr. Rowe Please accept our sincere apologies for the inconvenience you may have experienced, Kindly note that Vumatel has acquired SADV infrastructure from the 1st of April 2020. As per our telephone conversation, our FNO Vumatel is currently experiencing technical problem on the network and they are working hard to resolve it. Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard
SADV Team
Kind Regard
SADV Team
's updateReviewer Update
19 Nov 2020, 15:45I don't accept your empty apologies!!!! I called again 3 times yesterday and WAS ASSURED THERE WAS A TECHNICIAN IN THE COMPLEX WHO WOULD BE AT US BY 4PM AND WOULD REPLACE THE BROKEN ROUTER!!! HE NEVER ****ING CAME!!! THEN THIS MORNING I CALLED AGAIN AND WAS ASSURED THAT WE WERE ON THE LIST FOR TODAY AND THAT THE TECHNICIAN WAS COMING AT 12PM TO THE COMPLEX!!! I SAW THE TECHNICIAN COMING IN AT 3PM AND CHECKED WITH HIM IF WE WERE ON THE LIST.... AND BIG ****ING SURPRISE... WE ARE NOT ON THE LIST FOR TODAY!!!!! HOW MANY MORE ****ING LIES DO YOU WANT TO TELL??????????
AND WHAT ABOUT THIS R1000 BILL I'VE RACKED UP BUYING AIRTIME DATA. WHEN WILL THAT BE REFUNDED TO ME???? I'D LIKE YOUR REPLY TO THIS POST SO THAT PEOPLE KNOW WHAT HAPPENS TO THE MONEY THEY FORK OUT THEIR OWN POCKET TO DEAL WITH YOUR *** SERVICE!!!!!!!!
AND WHAT ABOUT THIS R1000 BILL I'VE RACKED UP BUYING AIRTIME DATA. WHEN WILL THAT BE REFUNDED TO ME???? I'D LIKE YOUR REPLY TO THIS POST SO THAT PEOPLE KNOW WHAT HAPPENS TO THE MONEY THEY FORK OUT THEIR OWN POCKET TO DEAL WITH YOUR *** SERVICE!!!!!!!!
's update19 Nov 2020, 15:45
Reviewer Update
I don't accept your empty apologies!!!! I called again 3 times yesterday and WAS ASSURED THERE WAS A TECHNICIAN IN THE COMPLEX WHO WOULD BE AT US BY 4PM AND WOULD REPLACE THE BROKEN ROUTER!!! HE NEVER ****ING CAME!!! THEN THIS MORNING I CALLED AGAIN AND WAS ASSURED THAT WE WERE ON THE LIST FOR TODAY AND THAT THE TECHNICIAN WAS COMING AT 12PM TO THE COMPLEX!!! I SAW THE TECHNICIAN COMING IN AT 3PM AND CHECKED WITH HIM IF WE WERE ON THE LIST.... AND BIG ****ING SURPRISE... WE ARE NOT ON THE LIST FOR TODAY!!!!! HOW MANY MORE ****ING LIES DO YOU WANT TO TELL??????????
AND WHAT ABOUT THIS R1000 BILL I'VE RACKED UP BUYING AIRTIME DATA. WHEN WILL THAT BE REFUNDED TO ME???? I'D LIKE YOUR REPLY TO THIS POST SO THAT PEOPLE KNOW WHAT HAPPENS TO THE MONEY THEY FORK OUT THEIR OWN POCKET TO DEAL WITH YOUR *** SERVICE!!!!!!!!
AND WHAT ABOUT THIS R1000 BILL I'VE RACKED UP BUYING AIRTIME DATA. WHEN WILL THAT BE REFUNDED TO ME???? I'D LIKE YOUR REPLY TO THIS POST SO THAT PEOPLE KNOW WHAT HAPPENS TO THE MONEY THEY FORK OUT THEIR OWN POCKET TO DEAL WITH YOUR *** SERVICE!!!!!!!!