1 reviews | Active since Aug 2020
Incorrect debit
I signed up with SADV early July, and after waiting 3 weeks for installation to take place, I subsequently cancelled and informed them via email and phone calls that I am no longer interested with proceeding. On 03 August my account was debited for R599 for services I did not receive, because I had cancelled. I have called them more than 10 times and sent emails to Shilina who is a supposed supervisor but I have not received any help. I have been told that the matter is escalated but no assistance.
The last call I placed yesterday, a tech support agent was extremely rude to me and told me that accounts agents are working from and can’t help me.
I have proceeded to report the matter to the consumer services ombudsman.
I no longer no what to do because every time I reach out to them, people from accounts are not available and they say they’ll call back but nobody ever does. Please help
I no longer no what to do because every time I reach out to them, people from accounts are not available and they say they’ll call back but nobody ever does. Please help