***********, uninformative staff & dishonest sign-up information

Shocking customer service! Wanted to cancel my 'month-to-month' subscription, but then they rep**** saying i need to cancel a month in advance... so it's not a month to month contract then..! Initially I emailed asking what is the procedure for moving to another premises, I had no response. I followed up a week later and they said I have to cancel, leave the router behind and activate a new account for the new premises. If there is a fibre line already installed in the new premises, why can you not take the current router with you and continue the package that you have? I've called in several times, and twice personnel have promised to phone me back, to no avail! Now I have to pay a months subscription which I won't be able to use because we have moved already, plus I have to deal with *********** staff trying to cancel the account so that the new people at the old premises can 'activate' their fibre.