*********** Accounts Department

It has been approximately 2 years of our internet being switched off every month. Every month we speak to a technician who then transfers us to the accounts department and after a lengthy conversation (about 1-2.5hrs later) our internet is switched back on for the month. So apparently, they changed accounting systems sometime in 2018 and the accounts got all messed up. They continuously tell us that we missed payments for months Dec 2017, Jan 2018 and Feb 2018, however we have been on a debit order since we opened the account in 2016. Furthermore, we have sent screenshots of the debit order that was taken from our account. We no longer know what else to do as there is never any action on their part or anyone who is willing to resolve this with us. Their connectivity is not bad, however their accounts is a mess and no one seems to take responsibility for their responsibilities. I would reconsider this internet service provider to save you the admin.