Incompetency @ higher grade level...

I wanted to sign up for their services but before installation could take place I was already running after them on updates and the status of the application. I realised at that point that I should not even bother to go beyond this point with them. I then canceled my application in July '20 and told them I wish to not proceed further. To my surprise, I got debited R 695 in October 20 and R 1181,45 in November. In October I raised this issue to say they are not supposed to be debiting me as I didn't even get the installation completed and they said they will look into it as it shouldn't have happened. I have countless emails to accounts that are not rep**** to, countless phone calls, and I get promised they will get back to me. It's now Feb '21 and I still don't have a resolve and they just keep saying it has been escalated. PLEASE AVOID USING SADV to save yourself from stress... AVOID at all costs, they dont care about customer service or satisfaction...