In my opinion gross negligence of service - to non service

After moving in to a redefine properties building on 31 January managed by Ecliptic Estate Manager - person dealt with was Viola Sibanda, to date of this review no DSTV has been able to be obtained. I note with interest on their own website: https://managingestates.co.za/services/. Under communication management they state: Ecliptic Estate Management receives the emergency calls from residents when, for example, a water pipe bursts or the communal satellite TV system fails, and liaises with the service providers / contractors to resolve these issues. However Viola continually states deal with the service provider SADV. IE not following their own statement on their own website. No SADV state the point in the unit is not one of theirs - even though they are sole installer and supplier. Ecliptic Estate management - This is gross negligence in my opinion and an embarrassment to Redefine Properties and BC/HOA management industry. Simply ensure that the DSTV to made to work. do what you state you do and do your job work and service hired to perform. Further any communication regarding DSTV always results in SADV trying to get one to sign up for fibre!!! for shame sort out the other small issue of DSTV and then I will consider. at this stage I am investigating LTE or another solution. At least Cool ideas i have now would take over dealing with SADV.