I need them to sort this out cause it's unfair on my side. I sent supporting documents which include my bank statement showing that payment waa made but I still can't use my services. I reported to them immediately but I'm still facing the same problem

I paid for my services via easypay on the 15th of November like I always do on a monthly basis,I couldn't use my services and reported immediately. They asked I send supporting documents of which I did, I sent proof of payment ,my bank statement etc. I reported again on Thursday, today is the 18th of November and I still can't use my fibre. Very unfair cause I paid for my services but can't use them @Vumatel @SADV please sort this out. It's been two days not being able to use my services (wifi)