I app**** for a wifi...

I app**** for a wifi on Friday 04/07/2025 they send me an easy pay number to pay and I did so on Monday 08/07/2025 I called them they told me they're still waiting for a payment I send them proof of payment and there telling me they didn't receive the money it's been 10days now no one is helping me and there consultants they say there is nothing they can do about it meaning my money went down the drain .