KK
Krinisha K
1 reviews | Active since Jan 2021
19 Jan 2021, 15:32
How much longer?
Signed contract on 29 December 2020; Made multiple calls before the router got delivered; After being delivered - no one has been in contact to install same. When trying to call them, expect to remain on the line holding for longer than 10 minutes at a time. No point in emailing as no one gets back to those either. In the time of Working From Home, one would hope that Fibre/Internet providers would embrace new business with some customer centric attitude and work ethic but unfortunately SADV does not provide that.
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SADV's replyOfficial
19 Jan 2021, 16:34Good day Krinisha,
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. Unfortunately, we did not meet our expectations in this instance.
As per our conversation, the cancellation request and have been processed to our cancellations department for scheduling your request accordingly.
If you may require any further assistance, please reach out to us *** we will be happy to address any of your queries.
Kind Regards
SADV Team
SADV's reply19 Jan 2021, 16:34
Official
Good day Krinisha,
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. Unfortunately, we did not meet our expectations in this instance.
As per our conversation, the cancellation request and have been processed to our cancellations department for scheduling your request accordingly.
If you may require any further assistance, please reach out to us *** we will be happy to address any of your queries.
Kind Regards
SADV Team