How do you rate poor service when there isn't any?!?

<p>This is pathetic, my fibre line is down which is ok, it happens, however if I dial support to have the issue fixed can you at least answer the damn call!</p> <p>I have dialed through 3 times this morning and it keeps saying I'm next in the queue but no one answers! My 2nd call was over 33 minutes *** are you guys doing there ?!? </p> <p> </p> <p>by the way I tried both (7700 and 7800 numbers) </p> <p>Your service is ****!</p>