NM
Nozizwe M
1 reviews | Active since Nov 2021
03 Nov 2021, 10:15
HORRIBLE SERVICE
Never in my life have I experienced such poor customer service. I've been trying to follow up when will my fiber be installed but I cant get through to them telephonically. I always hold on the line for over 45mins till THEY DROP MY CALL. Today when I called I was caller number 4 then somehow I became caller number 8 and they dropped my call again after waiting for so long. To say I'm disappointed with SADV service is understatement!
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
03 Nov 2021, 22:17Good evening Nozizwe
I hope you are well
Thank you for bringing this to our attention
Please note i have escalated the matter to our fulfilment team to assist with your installation
You can expect a call tomorrow during the day
Thank you
Tumi
I hope you are well
Thank you for bringing this to our attention
Please note i have escalated the matter to our fulfilment team to assist with your installation
You can expect a call tomorrow during the day
Thank you
Tumi
SADV's reply03 Nov 2021, 22:17
Official
Good evening Nozizwe
I hope you are well
Thank you for bringing this to our attention
Please note i have escalated the matter to our fulfilment team to assist with your installation
You can expect a call tomorrow during the day
Thank you
Tumi
I hope you are well
Thank you for bringing this to our attention
Please note i have escalated the matter to our fulfilment team to assist with your installation
You can expect a call tomorrow during the day
Thank you
Tumi
NM
Nozizwe M's updateReviewer Update
05 Nov 2021, 13:14No one has called me from SADV. I've been anxiously waiting for the call since yesterday. I have router that was delivered, which I do not know what to do with.
NM
Nozizwe M's update05 Nov 2021, 13:14
Reviewer Update
No one has called me from SADV. I've been anxiously waiting for the call since yesterday. I have router that was delivered, which I do not know what to do with.
NM
Nozizwe M's updateReviewer Update
08 Nov 2021, 11:28Still on one has called. What kind of service is this seriously????
NM
Nozizwe M's update08 Nov 2021, 11:28
Reviewer Update
Still on one has called. What kind of service is this seriously????