Horrible customer service from SADV and Vumatel

I bought a property this year January in Lambton, Germiston. When I tried to transfer my fibre connectivity to this place, I was told there is no fibre connectivity from the street into the complex. Then I got the Body Corporate to fill the forms to request connectivity to the complex. That was done and the forms sent in March. There was only one response that month. I called their call center, they never assisted.

I met a technician from Vumatel (they merged with SADV), he checked on his side and they sent me a Show My Interest (SMI) forms in July. They were filled and sent after 2 weeks. There has never feedback since then, even when i send emails. I called the Vumatel call center, did get anywhere.

SADV & Vumatel only has one person who deals with new connections into complexes, his name is Jason McBeath. He acknowledged my email in March, he sent SMI in July after the technician intervened. He does not respond or even answer calls, even when the call center agents call him. Talk about bad customer service. They call center agents says everything related to complex connectivity starts and stops with Jason for both these companies, its shocking for such established companies.

I have tried all avenues, this is my last resort. All I need is to get fibre connected into the complex, as it has been laid on the street.