JH
Juan H
1 reviews | Active since Dec 2018
16 Jul 2019, 12:32
Honestly shocking service from SADV
Honestly shocking service from SADV , we have been trying to get fibre from them for months but they never follow up or help you. They have installed the fiber in our area and in our complex and when I try to find out when I can apply for the fiber they state they do not have a go live date. With all the fiber installed surely they should have a go live date in mind.
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SADV's replyOfficial
12 Aug 2019, 09:09Hi Juan, we are truly sorry to hear that we have let you down. Unfortunately, your review did not pull through to our main page until we noticed 2 different pages of reviews. However, please could you let us know if you have since been assisted or if we need to escalated this for you. We would also need the name the order was placed under, as unfortunately, we we cannot locate an order under your name.
SADV's reply12 Aug 2019, 09:09
Official
Hi Juan, we are truly sorry to hear that we have let you down. Unfortunately, your review did not pull through to our main page until we noticed 2 different pages of reviews. However, please could you let us know if you have since been assisted or if we need to escalated this for you. We would also need the name the order was placed under, as unfortunately, we we cannot locate an order under your name.