DP
Donovan P
1 reviews | Active since Oct 2014
25 Sept 2019, 21:42
High Ping and packet loss Vox ISp/ SADV infrastructre
Please can anyone see what is going on with Vox as ISP and SADV as infrastructure provider. 2 Months back i had same issue as what i have that started week ago, from 4pm to 10pm i have Packet loss and my pings are all over the place. Also cannot watch any Twtich/tv channels without i buffering and i am on a 50mb/s line, This has been going on for weeks with me calling Vox and sending them Proof on traceroutes and Pings test. Apparently There was maintenance done on Sadv last weesk ???? How can it be worse ?? and how can it take over a week and still no feedback ??? this is utterly disapointing
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Replies (6)0
Replies (6)
SADV's replyOfficial
26 Sept 2019, 08:53Hi Donovan, we are sorry to hear that you are experiencing issues. We will escalate this to our team, so they can investigate this. Please note that we are upgrading our links in your area, which in turn will create a more stable connection. This upgrade should be completed within the next 2 weeks.
SADV's reply26 Sept 2019, 08:53
Official
Hi Donovan, we are sorry to hear that you are experiencing issues. We will escalate this to our team, so they can investigate this. Please note that we are upgrading our links in your area, which in turn will create a more stable connection. This upgrade should be completed within the next 2 weeks.
DP
Donovan P's updateReviewer Update
26 Sept 2019, 12:06I am stil not very Happy with this, Since i had this problem about 2 months ago and EVETually they fixed or added in a link to help with Congetion, please dont wait for it to get this bad every time BEFORE you do the upgrade, this is really retarded, where i uslusally get pings on Wolrd of warcraft/ PUBG of 160 - 165 noiw its 400 + with Packet loss .......
DP
Donovan P's update26 Sept 2019, 12:06
Reviewer Update
I am stil not very Happy with this, Since i had this problem about 2 months ago and EVETually they fixed or added in a link to help with Congetion, please dont wait for it to get this bad every time BEFORE you do the upgrade, this is really retarded, where i uslusally get pings on Wolrd of warcraft/ PUBG of 160 - 165 noiw its 400 + with Packet loss .......
SADV's replyOfficial
26 Sept 2019, 12:08Hi Donovan, our links are not causing that much packet loss, you will still need VOX to investigate what is happening with your line. We are just not happy with the overall experience on our links and that is why we have opted for the change. The equipment was ordered a few weeks ago and is being delivered next week, so we will install as soon as possible after the arrival.
SADV's reply26 Sept 2019, 12:08
Official
Hi Donovan, our links are not causing that much packet loss, you will still need VOX to investigate what is happening with your line. We are just not happy with the overall experience on our links and that is why we have opted for the change. The equipment was ordered a few weeks ago and is being delivered next week, so we will install as soon as possible after the arrival.
DP
Donovan P's updateReviewer Update
10 Oct 2019, 21:14its now 10/10/2019, and still i caannot watch Twitch TV from 6 - 11 pm without it buffering, and ping jumps around all the time, ONCE AGAAIN PATHETIC FROM BOTH Party's, rest of the day internet is fine, STIL CONGESTION FROM BLOEM TO JHB, ????????????????
DP
Donovan P's update10 Oct 2019, 21:14
Reviewer Update
its now 10/10/2019, and still i caannot watch Twitch TV from 6 - 11 pm without it buffering, and ping jumps around all the time, ONCE AGAAIN PATHETIC FROM BOTH Party's, rest of the day internet is fine, STIL CONGESTION FROM BLOEM TO JHB, ????????????????
DP
Donovan P's updateReviewer Update
11 Nov 2019, 08:16Its now 11/11/2019 And Still High ping and packket loss ??? This is a joke im canceling Fibre going LTE Route, Stupid really STUPID
DP
Donovan P's update11 Nov 2019, 08:16
Reviewer Update
Its now 11/11/2019 And Still High ping and packket loss ??? This is a joke im canceling Fibre going LTE Route, Stupid really STUPID
SADV's replyOfficial
11 Nov 2019, 08:50Hi Donovan, there is no congestion on the link and our packet loss has been reduced substantially. We will be offering a cross over in Bloemfontein from the new year for ISPs that still seem to have issues on their lines but we have seen that almost all customers are now receiving full speeds and no connectivity issues.
SADV's reply11 Nov 2019, 08:50
Official
Hi Donovan, there is no congestion on the link and our packet loss has been reduced substantially. We will be offering a cross over in Bloemfontein from the new year for ISPs that still seem to have issues on their lines but we have seen that almost all customers are now receiving full speeds and no connectivity issues.