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zaakir I
1 reviews | Active since Sept 2019
27 Sept 2019, 15:26
Have fibre installed but still not up and running.
I ordered my fiber on the 19 August and only 3 weeks later SADV came to do the installation. It has been 2 weeks after our installation has been completed but we still do not have our fiber up and running. Pathetic service, poor communication and no respect for their customers.
Helpful (0)
Replies (4)0
Replies (4)
SADV's replyOfficial
27 Sept 2019, 15:39Hi Zaakir, major apologies for the delay in getting you up and running. Unfortunately, we cannot find an order under your name. Please let us know what name the order was placed under, so we can see what the hold up is and escalate this for rectification.
SADV's reply27 Sept 2019, 15:39
Official
Hi Zaakir, major apologies for the delay in getting you up and running. Unfortunately, we cannot find an order under your name. Please let us know what name the order was placed under, so we can see what the hold up is and escalate this for rectification.
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zaakir I's updateReviewer Update
27 Sept 2019, 18:35Order is under ZAE ismail
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zaakir I's update27 Sept 2019, 18:35
Reviewer Update
Order is under ZAE ismail
SADV's replyOfficial
30 Sept 2019, 08:38Hi Zaakir, unfortunately, we do not have an order under that name - which ISP have you signed up with? Please send a private reply to us with your address, so we can possibly see if it was loaded under a different name by the ISP.
SADV's reply30 Sept 2019, 08:38
Official
Hi Zaakir, unfortunately, we do not have an order under that name - which ISP have you signed up with? Please send a private reply to us with your address, so we can possibly see if it was loaded under a different name by the ISP.
SADV's replyOfficial
01 Oct 2019, 11:51Hi Zaakie, thanks for the information. Just so you are aware, we had been informed by our contractors that your service was connected. However, we realise that this is not the case. We are escalating to them now and ensuring that they contact you to set-up an appointment to come and assess the fibre, as we can see that your device is not up and running. Major apologies for this delay!
SADV's reply01 Oct 2019, 11:51
Official
Hi Zaakie, thanks for the information. Just so you are aware, we had been informed by our contractors that your service was connected. However, we realise that this is not the case. We are escalating to them now and ensuring that they contact you to set-up an appointment to come and assess the fibre, as we can see that your device is not up and running. Major apologies for this delay!