Great Post-Installation Service; No Feedback During Installation.

SADV has taken close to a year to a year to finish my installation. As far as I can tell, this has been due to contractors bodging installations in the complex and the local municipality taking their time with issuing the necessary wayleaves for trenching the street. My installation was done almost as soon as the street was repaired and I've been up and running immediately after; I've received pretty good service ever since the installation was completed. What I've found to be very lacking, however, is feedback during the installation. I understand that you mostly deal with HOAs, body corporates, trustees, etc. but at the end of the day, tenants and owners will be the ones using your services. We've been left completely in the dark during the installation and between September 2018 and September 2019 I've received nothing more than a "the site isn't yet live, should be live in the next two weeks" to my countless, monthly emails. Please tell your customers what's going on: finding out recently from another tenant that your wayleave application was delayed was a lot less frustrating/infuriating than simply receiving no response.