Frustrating service and they don't call back

SADV internet service provider. The service is pathetic you send at least 30mins before speaking to a consultant. I'm a new client just signed a 3month contract. I called in last week some time. It's almost 7days. I'm still not activated was promised on Friday that I will receive my router today. Not a call or text from SADV instead I called again waiting 40mins to speak to someone. I kid you not. The lady put me on hold for a further 20mins. The call eventually cut. With so many service providers out there. SAVD is not the best choice unless you want to be frustrated. A big No , unprofessional and the waiting its pathetic. In this day and age. Oh yes forgot to mention Nanu their sister company first has to activate a few "lights" after the its the clients responsibly to call and wait and wait 30mins to advice that the blue light is on. I know right sounds freaky stupid.