EV
Etienne V
1 reviews | Active since Dec 2011
19 Oct 2019, 07:59
From being 5 stars to being the worst ISP
SADV used to be a place that I kept on recommending to people as I've had a 50Mbps line with them and never had any problems and their service was impressive. From 1 Oct I upgraded my line to a 200Mpbs line, and since then, I've just had problems. The most speed I get is 94Mbps and the internet drops constantly where I have no service at all. I logged a call with them two weeks ago and the problem is still not sorted, all they did is replace the router, but the problem persists.
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SADV's replyOfficial
21 Oct 2019, 08:43Hi Etienne, major apologies for this lack of support from our team. We escalated to them first thing in the morning. They have now confirmed that they have contacted you and will be sending a technician out tomorrow to assist you. Please let us know if we can assist in any other way.
SADV's reply21 Oct 2019, 08:43
Official
Hi Etienne, major apologies for this lack of support from our team. We escalated to them first thing in the morning. They have now confirmed that they have contacted you and will be sending a technician out tomorrow to assist you. Please let us know if we can assist in any other way.