Formal Complaint Against SADV – Unresolved Suspension of WiFi Services Despite Payment

Dear Sir/Madam,

I am writing to formally lodge a complaint against SADV, a WiFi service provider, due to their failure to restore my internet connection despite full payment and repeated follow-ups. On 4th March 2025, I made a payment of R399 via FNB EFT to Vuma's ABSA account ***) for my monthly WiFi service. Since I had previously made payments to SADV through FNB, I used the payment history option to process the transaction without re-entering the recipient details. However, despite making this payment, my internet connection was suspended. Upon realizing the issue, I immediately raised my concern with SADV through their WhatsApp platform, email correspondence, and telephonic communication. I was assured that the matter would be resolved within 48 hours. However, today marks the 7th day, and my connection is still not restored, despite multiple follow-ups and SADV’s repeated assurances that the issue would be resolved. I have attached the proof of payment to their account, confirming the transaction. Below are additional details regarding the payment and complaint reference: • Payment Method: FNB EFT to Vuma's ABSA account ***) • Reference Number Used: *** • Router Serial Number: ***3AE9574A6 • Complaint Reference Number Provided by SADV: J4HKI*** SADV’s failure to restore my connection despite receiving full payment is not only unacceptable but also highly unprofessional. Their continued delays have inconvenienced me severely, as I rely on this service for daily operations. Their lack of urgency and failure to honor their promised resolution timeframe has caused frustration and financial loss on my end. I am reaching out to Hello Peter in hopes of holding SADV accountable for their lack of service delivery. I request immediate intervention to resolve this matter, including: 1. Immediate reconnection of my WiFi service without further delay. I trust Hello Peter will take this matter seriously and assist in seeking a swift resolution.

Sincerely,