Fibre service down 28hrs and counting

Once again we have been without internet for 28 hours and no one has an answer as to when our service will be restored. Our service went down yesterday ( 17/01/2020) and is still down as I write this. Calling your call centre is useless as I sit in hold for ages and when a consultant does answer will invariably not have any solution or will put me on hold again, perhaps to come up with some sort of story to placate me. We were told yesterday that technicians were on site to replace/ install splitters and we were told that they were on site again this morning to do what I don't know. My fiancé is having to turn clients away due to the utter incompetency of SADV. Once again horrific service from SADV, if you have the option of using another company I highly recommend you do.