SM
Siliziwe M
1 reviews | Active since Jul 2014
28 Apr 2020, 10:12
Fibre off all long weekend with no help.
My fibre connection has been off for the entire long weekend and trying to get help from this company was a futile exercise, costing me money for data. They have been claiming that they would have to come to my property after the long weekend (no weekend call outs).
Ref#: ***
Yet when I call on Monday, it turns out they can fix the fibre connection remotely. This means that the information that they have been sharing the whole weekend was false.
They have cost me a lot of money trying to keep connected and working from home over the long weekend.
I am currently looking for another provider.
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
28 Apr 2020, 11:59Hi Siliziwe, we are truly sorry for the inconvenience caused by this downtime. We have checked the ticket and spoken to one of our Client Services Team Leader. Unfortunately, a technician will need to be sent out to fix the link, as the fibre is degraded (which simply means that it will not work optimally, if at all). We have since sent this on to our Technical Support Team Leader and have requested that he assign a member of his team to your ticket, so they can contact you to arrange an appointment, ASAP.
SADV's reply28 Apr 2020, 11:59
Official
Hi Siliziwe, we are truly sorry for the inconvenience caused by this downtime. We have checked the ticket and spoken to one of our Client Services Team Leader. Unfortunately, a technician will need to be sent out to fix the link, as the fibre is degraded (which simply means that it will not work optimally, if at all). We have since sent this on to our Technical Support Team Leader and have requested that he assign a member of his team to your ticket, so they can contact you to arrange an appointment, ASAP.
SM
Siliziwe M's updateReviewer Update
28 Apr 2020, 12:51This is the response I have been receiving every time I have contacted SADV. The story is the same.
Up until now, no one has contacted me.
Please let me know which team member has been assigned to this ticket so that I can contact them directly.
Up until now, no one has contacted me.
Please let me know which team member has been assigned to this ticket so that I can contact them directly.
SM
Siliziwe M's update28 Apr 2020, 12:51
Reviewer Update
This is the response I have been receiving every time I have contacted SADV. The story is the same.
Up until now, no one has contacted me.
Please let me know which team member has been assigned to this ticket so that I can contact them directly.
Up until now, no one has contacted me.
Please let me know which team member has been assigned to this ticket so that I can contact them directly.
SADV's replyOfficial
28 Apr 2020, 14:34Hi Siliziwe, we believe that our team has made contact and set-up an appointment for Half Past Three today. Please let us know if we can assist further, in any way.
SADV's reply28 Apr 2020, 14:34
Official
Hi Siliziwe, we believe that our team has made contact and set-up an appointment for Half Past Three today. Please let us know if we can assist further, in any way.