1 reviews | Active since Nov 2018
Faulty connection for a week
I have logged a case with SADV for a faulty connection on the 5th of December 2020 and the problem have not been resolved.
I made a follow during the week and i was told that the contractor called me and my phone was not working and they had an alternative number which they did not bother to use. which makes me doubt that they even called.
I called again on Friday to make a follow-up and i was told that the contractor will be in contact with me on Saturday as they work until 13:00 only to be today that the contractors do not work over the weekend.
I am spending money on data and you guys are still going to debit me the full amount even though i had no connection for a week. We work from home and we also rely on fiber for our TV.
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team