AI
Aadil I
1 reviews | Active since Apr 2020
28 Apr 2020, 13:54
Extremely horrible customer service
This has to be the worst most unprofessional company i have ever dealt with. I have been waiting for my installation since the 2nd of April. They have not called me once to inform me of the staus of my installation. I have called over 7 times and with each call received a different response . Can fibre only be installed by SADV? If so there needs to be a change we need more companies so we are not at the mercy of companies such as sadv.
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Replies (3)
SADV's replyOfficial
28 Apr 2020, 14:18Good day Aadil, we are truly sorry for the delay in scheduling your installation. We have escalated this to our Operations Manager for urgent assistance.
SADV's reply28 Apr 2020, 14:18
Official
Good day Aadil, we are truly sorry for the delay in scheduling your installation. We have escalated this to our Operations Manager for urgent assistance.
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Aadil I's updateReviewer Update
28 Apr 2020, 14:45Well i have emailed Atish today highlighting the urgency as i cannot work at home at present, he said a technician will call me back by the name of Khodani which also has not happened as yet. This is extremely frustrating as SADV never keeps to their word and no one ever calls back. I personally have called 7 times and was told 7 times someone would call me back and no one ever does. Is this how customers are treated by SADV? Please look at all the company reviews online and you would be able to count the good reviews on one hand.
AI
Aadil I's update28 Apr 2020, 14:45
Reviewer Update
Well i have emailed Atish today highlighting the urgency as i cannot work at home at present, he said a technician will call me back by the name of Khodani which also has not happened as yet. This is extremely frustrating as SADV never keeps to their word and no one ever calls back. I personally have called 7 times and was told 7 times someone would call me back and no one ever does. Is this how customers are treated by SADV? Please look at all the company reviews online and you would be able to count the good reviews on one hand.
SADV's replyOfficial
28 Apr 2020, 16:04Hi Aadil, we believe that your appointment has been made for Thursday at Nina AM. Apologies again for the delay!
SADV's reply28 Apr 2020, 16:04
Official
Hi Aadil, we believe that your appointment has been made for Thursday at Nina AM. Apologies again for the delay!