1 reviews | Active since Mar 2021
Extremely Disappointing Service from Vuma SADV
I am writing to express my deep disappointment with the poor service I received from Vuma SADV. I was completely misinformed about my installation I was assured that it would be done at my new apartment, only to later discover that this was not the case. This misinformation has caused unnecessary inconvenience and frustration.
What makes matters worse is that I had already paid my subscription. Now, to get my money back, I am being told I need to wait 14–21 working days for a refund despite the fact that the mistake was entirely on Vuma SADV’s side. On top of that, I was told to send an email to process the refund, but no one provided me with the correct address.
The lack of customer support is unacceptable. There is no contact number available, and the WhatsApp service is absolutely appalling. You are asked the same questions repeatedly, and it takes hours sometimes over five hours to get any form of assistance, if at all. To make things worse, the information you do receive is often wrong or contradictory.
This entire experience has been nothing short of frustrating and disappointing. I will never use Vuma SADV again and will strongly discourage anyone else from using their service. The lack of communication, accountability, and efficiency is simply pathetic.
reasons
I was initially told the refund would take 24 hours, but this later changed to 14–21 working days. I promptly submitted all the required documents, yet I am still waiting for confirmation that they have been received and that my refund is being processed.
I have spent several hours on WhatsApp trying to reach an agent, but every time I wait in the queue for hours, the chat ends abruptly with no resolution. This experience has been extremely disappointing, especially after following every instruction correctly on my part.
I kindly request immediate confirmation of the following:
That my documents have been received.
That my refund is being processed, and the expected completion date.
Please treat this as urgent and escalate it to the appropriate department if necessary. I expect a prompt and clear response.
reasons
I was initially told the refund would take 24 hours, but this later changed to 14–21 working days. I promptly submitted all the required documents, yet I am still waiting for confirmation that they have been received and that my refund is being processed.
I have spent several hours on WhatsApp trying to reach an agent, but every time I wait in the queue for hours, the chat ends abruptly with no resolution. This experience has been extremely disappointing, especially after following every instruction correctly on my part.
I kindly request immediate confirmation of the following:
That my documents have been received.
That my refund is being processed, and the expected completion date.
Please treat this as urgent and escalate it to the appropriate department if necessary. I expect a prompt and clear response.