Extremely Disappointed with Vuma and SADV Ongoing Internet Outage with No Accountability

Horrible Service from Vuma and SADV – No Internet Since 2 July in Alliance Ext 4, Benoni, We have had no internet connection since the 2nd of July, and it is now 09 July 2025, with no resolution in sight. Every time we contact Vuma, they give the same vague excuse: “Technicians are working on it” yet no one can provide a timeline, an update, or even basic transparency on what the issue is.

As for SADV, their support is virtually non-existent. Emails to *** go unanswered, and their WhatsApp support is just an automated bot with no real human engagement. Even worse, their phone lines are always offline a complete communications blackout.

The level of service from both Vuma and SADV is unacceptable and extremely unprofessional. Customers are left in the dark, without any updates or accountability, for over a week now. This is not just an inconvenience it’s a breach of trust and a failure to deliver the service we pay for.

We do not recommend Vuma or SADV to anyone. If you're looking for reliable internet or customer service, look elsewhere.