Extremely disappointed loyal customer

Good day to all reading this.

I moved to a new place on the 20th of August 2022 and contacted SADV the following week to assist with reconnecting me at my new place. Today is the 14th of October 2022 and I am still not reconnected.

I have spent thousands of Rands calling SADV almost everyday for them to reconnect me. They advised there was issue and they were working to fix it. They however never once gave me feedback between this time. I waited two weeks for feedback beginning of September and never received it. Then I decided to call them to get it. Only to find out that the issue was only escalated that day when I called after the two weeks and I have been calling them everyday since.

I have spoken to Ferdie, Jacob, Boipelo and Ferdie’s Manager Busisiwe. All of them promised me feedback and none of them ever provided it.

They don’t follow up or work on the issue unless you call to push them to do so. This is by far the worst customer service I have ever come across. Query has been open for two months and it’s still not treated as 1st and high priority.

I have been a loyal SADV customer for 3 years now and the fact that this was even escalated to management and still no assistance is extremely painful and disappointing. I am clearly a very patient person. This is the one thing that has reached and went over my patience capacity.

CEO and Managing Director of SADV, You are really failing customers who love your service and want to stay. Please fix your customer service departments.

This is my painful last straw to get assistance. If I am still not connected on Monday the 17th of October 2022. I will sadly cancel my service and start looking for another provider.

I will give my feedback review on Monday.