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Siboniso S
1 reviews | Active since Jul 2014
15 Dec 2019, 10:43
Extremely bad service
My internet connection was down since Friday morning, the 13th, 2019. Later in the afternoon I logged a call to have this resolved, I was told that they are aware of the issue and the technicians are looking at it.
They said I will receive communications about their progress via email, I did not receive anything. Today it's Sunday, the 15th, 2019 I still offline, I called them few minutes ago, and they told me that the technicians are not working during weekends and public holidays, they will look in to this on this on Tuesday.
What a bad service, they are cool and fast when u still want to signup, once you do, they are ****. Mxm
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Replies (3)
SADV's replyOfficial
17 Dec 2019, 09:08Good day Siboniso, we are truly sorry for the downtime. We did communicate all outage information to your ISP. They were then to filter that information on to the customers. Please query the communication with your ISP directly.
SADV's reply17 Dec 2019, 09:08
Official
Good day Siboniso, we are truly sorry for the downtime. We did communicate all outage information to your ISP. They were then to filter that information on to the customers. Please query the communication with your ISP directly.
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Siboniso S's updateReviewer Update
17 Dec 2019, 11:23I just received a call now and they told me that they will only be able to assist me to tomorrow @4pm. remember I have been down since Friday morning.
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Siboniso S's update17 Dec 2019, 11:23
Reviewer Update
I just received a call now and they told me that they will only be able to assist me to tomorrow @4pm. remember I have been down since Friday morning.
SADV's replyOfficial
17 Dec 2019, 11:37Hi Siboniso, apologies that you will not be seen to today. Unfortunately, the team that schedules the technicians have to stick to a strict schedule to ensure customers are seen to ASAP. They also work on a first-logged, first-assisted basis for all tickets. Apologies for any inconvenience caused but the team will assist tomorrow afternoon.
SADV's reply17 Dec 2019, 11:37
Official
Hi Siboniso, apologies that you will not be seen to today. Unfortunately, the team that schedules the technicians have to stick to a strict schedule to ensure customers are seen to ASAP. They also work on a first-logged, first-assisted basis for all tickets. Apologies for any inconvenience caused but the team will assist tomorrow afternoon.