JP
Jean P
1 reviews | Active since Jan 2018
04 Feb 2021, 07:50
Excellent and Helpful
I would like to compliment the entire SADV team, but especially Petunia Nengwenda, who helped me. I came to them after endless struggles with webafrica and thus was very edgy and difficult and needed immediate and professional assistance. Petunia provided all of this, even though I know it might not have always been enjoyable dealing with my requests and follow-ups all the time. I have only ever come to this site to blast companies that have provided me with poor service, but SADV has provided me such excellent service that I felt the need to let people know about the good companies too
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Replies (2)
SADV's replyOfficial
04 Feb 2021, 09:55 Good day Jean Pretorius
Hope this mail finds you well
Thank you so much for a positive review :-) we are pleased to hear that you received such wonderful service from our team, we will definitely pass this on to management.
RegardsSADV Team
Hope this mail finds you well
Thank you so much for a positive review :-) we are pleased to hear that you received such wonderful service from our team, we will definitely pass this on to management.
RegardsSADV Team
SADV's reply04 Feb 2021, 09:55
Official
Good day Jean Pretorius
Hope this mail finds you well
Thank you so much for a positive review :-) we are pleased to hear that you received such wonderful service from our team, we will definitely pass this on to management.
RegardsSADV Team
Hope this mail finds you well
Thank you so much for a positive review :-) we are pleased to hear that you received such wonderful service from our team, we will definitely pass this on to management.
RegardsSADV Team
JP
Jean P's updateReviewer Update
06 Jul 2021, 09:07One of the biggest mistakes I have made.... I have been paying for months on end for a 200MB fiber line and they have not once even given me 100MB speeds. I so desperately wanted them to be good after the great experience with their sales team, but their service and support are actually incredibly poor. You will be ignored for months. You will not receive even 10% of the speeds you are paying for most of the time and SADV will just not care. They have asked me for screenshots of the speeds soooooooooo many times, I believe this is probably their go-to line so that they can at least say they have responded to me.
They will also call you and as soon as you answer hang up and then they will claim they tried to contact you.
In all, avoid as much as possible
They will also call you and as soon as you answer hang up and then they will claim they tried to contact you.
In all, avoid as much as possible
JP
Jean P's update06 Jul 2021, 09:07
Reviewer Update
One of the biggest mistakes I have made.... I have been paying for months on end for a 200MB fiber line and they have not once even given me 100MB speeds. I so desperately wanted them to be good after the great experience with their sales team, but their service and support are actually incredibly poor. You will be ignored for months. You will not receive even 10% of the speeds you are paying for most of the time and SADV will just not care. They have asked me for screenshots of the speeds soooooooooo many times, I believe this is probably their go-to line so that they can at least say they have responded to me.
They will also call you and as soon as you answer hang up and then they will claim they tried to contact you.
In all, avoid as much as possible
They will also call you and as soon as you answer hang up and then they will claim they tried to contact you.
In all, avoid as much as possible