WB
Wayne B
1 reviews | Active since Apr 2014
10 Jan 2019, 08:51
Does SA Digital Villages actualy exist?
Ordered a fibre service through Mconnekt in October 2018. Every month there has been a new excuse for why they cannot install the fibre - I have sent a mail as well as filling in the contact us page. They do not respond!
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Replies (2)
SADV's replyOfficial
14 Jan 2019, 14:02Hi Wayne, we are terribly sorry for the constant changing of dates. Unfortunately, once the build was completed, we assessed and ran a network test and were not happy with the outcome. We then sent in teams to conduct maintenance and repairs on the core network. This ran through November and into December. We then had our subcontractors on shutdown until today (14th of January). They will be on site for final checks and will let our team know when they will hand off to us, so that we can do a network test and start scheduling customer installs. A notification will be sent out to all residents, when installs commence.
SADV's reply14 Jan 2019, 14:02
Official
Hi Wayne, we are terribly sorry for the constant changing of dates. Unfortunately, once the build was completed, we assessed and ran a network test and were not happy with the outcome. We then sent in teams to conduct maintenance and repairs on the core network. This ran through November and into December. We then had our subcontractors on shutdown until today (14th of January). They will be on site for final checks and will let our team know when they will hand off to us, so that we can do a network test and start scheduling customer installs. A notification will be sent out to all residents, when installs commence.
WB
Wayne B's updateReviewer Update
30 Apr 2019, 15:08It is now 30 April 2019. Installation into my house was completed on 8 April 2019. Till today my line is still not active. Been calling and asking for feedback with no response from SADV - logged a ticket on 12 April with yet again no response.
WB
Wayne B's update30 Apr 2019, 15:08
Reviewer Update
It is now 30 April 2019. Installation into my house was completed on 8 April 2019. Till today my line is still not active. Been calling and asking for feedback with no response from SADV - logged a ticket on 12 April with yet again no response.