JP
Jonathan P
1 reviews | Active since Jan 2017
15 Apr 2019, 15:35
Dissapointment
I am highly dissapointed in the service from SADV. I placed an pre-order for fibre to the home through web africa in october 2018. To this day I still do not have fibre! I have followed up multiple times with web africa and SADV, and everytime they have two differnt stories. Everytime I have contacted either of the businesses they tell me the fibre will be live in the next week or two, or at the end of the month. The excuse is technical difficulties, you are such a big company why can you not sort out the "technical difficulty"? The dates never correspond between the two businesses. If there really is a major problem why not contact us and let us know and/or try arrange for an alternative temporary solution? I mean 6 months of waiting and calling and not having any progress is pathetic! I am hoping that by the 18th of April there is some progress as I was again told that would be the date my area goes live! This is really poor service!!
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Replies (2)
SADV's replyOfficial
15 Apr 2019, 16:09Hi Jonathan, we cannot apologize enough for the delays. The build is completed. We are just waiting for the connection between SADV and out backhaul provider's network (DFA). This will be done this week (by Wednesday). We will then hand the site over to our Operations Department, who will start scheduling installations according to date order.
Best regards,
SADV's reply15 Apr 2019, 16:09
Official
Hi Jonathan, we cannot apologize enough for the delays. The build is completed. We are just waiting for the connection between SADV and out backhaul provider's network (DFA). This will be done this week (by Wednesday). We will then hand the site over to our Operations Department, who will start scheduling installations according to date order.
Best regards,
JP
Jonathan P's updateReviewer Update
02 May 2019, 13:59So its been more then 2 weeks since the response was given and yet I have still not gotten any information or calls to come and install... Or what the problem might be... I called them now again and still according to the gentleman I spoke to it has still not gone live! This is really dissapointing! It is ridiculous that you get offered a service and nothing happens! We are now in the 7th month of waiting for this. A connection between 2 companies takes 2 weeks+? If the build is complete then why is there such a major delay? I wonder if SADV will wait 7 months for them to receive thier payments? This is really bad service!!!
JP
Jonathan P's update02 May 2019, 13:59
Reviewer Update
So its been more then 2 weeks since the response was given and yet I have still not gotten any information or calls to come and install... Or what the problem might be... I called them now again and still according to the gentleman I spoke to it has still not gone live! This is really dissapointing! It is ridiculous that you get offered a service and nothing happens! We are now in the 7th month of waiting for this. A connection between 2 companies takes 2 weeks+? If the build is complete then why is there such a major delay? I wonder if SADV will wait 7 months for them to receive thier payments? This is really bad service!!!