Dishonest, terribly ***********, and non-responsive.

I am deeply distatisfied. Sadly the option to choose no stars to write this review, is not available.

I signed up and paid on the 5th August 2020, and after discovering my existing ISP could service the area (SADV told me they couldn't); I immediately canceled with SADV and asked for a refund, the following day.

At the local town/province level, a back and forth between their representative (Rochanney) followed for approximately 3 weeks, until I was referred to Andrea Singh at head office, "because head office processed refunds and they were not responding to her request".

Head office told me the representative had only just that day intiatied the request with them, and then a longer wait ensued.....

Following up with head office accounts has been a further back and forth for another 4 weeks, with weekly promises that I "will be refunded by the end of the week."

SADV has no clear contact names of managers to speak to or email, and their contact centre keeps referring you back to the individual who "is handing your case".

I have needed to ask this administrator "handling my case" three times, and threaten legal action, for her to give me her superior's details, before getting a response, and quite frankly don't believe that she has given me the correct details this time around. (Probably another colleague's details, to cover for her).

Today is the 28th September 2020......I am not holding my breath.