Disgusting Service

Our internet [five of us] went down 7 days ago. This was reported, as requested, through our service providers. It took almost 24 hours to get a reference number from SADV. A sub-contractor from SADV arrived five days later with only one fault ticket and not all of those that had been reported. He spent two day trying to find the problem. He thought that it was a splitter that was broken. SADV had no spares [disgusting for a large company not to carry strategic spares]. The sub-contractor eventually found out that the fault lay with DFA some 10 km away. We are still waiting to be connected. When SADV were selling us the package, they assured us that 1] any fault would be fixed within 24 hours and 2] any fault with the actual fiber could be traced to the exact point with their equipment.