Disappointing

Very disappointed with the service from this company. Recently moved and app**** for fibre. The fibre in the area is owned by SADV. Within two weeks they arrived and installed the fibre to the house, then we waited. Apparently they were busy with maintenance so it would be at least a month before the line would be active. That took us to the 28th December. And waited. Had to call them repeatedly to ask when my line would be made active. They eventually arrived on Friday, the 4th, did what they needed to do. Imagine my surprise when the line was still not working. Called Mweb (my service provider) to find out what the issue was. Was told that they were waiting to hear from. SADV's admin department that they could activate the line, and the admin department does not work over weekends. It would be have quicker to get an ADSL line from Telkom. If your company service is worse than Telkom then my friend, you really do have an issue