Contractor | No Replacement Connector

Item: SADV
Rating: 2
Author: Zee S

Hi SADV,

One of your contractors (Net44 pty ltd) came out to to investigate my 2 month old issue. I'm happy they found the issue but dissapointed that they did not have a replacement connector. I have waited weeks on end to get my fiber operational. I have had intermittent connectivity for the past 2 weeks all because the initial contractor using the wrong colour/shape connector. Kindly escalate to get this resolved asap.

Helpful (0)

Replies (4)

SADV's replyOfficial

25 Jul 2019, 15:38

Good day Zeeshan, we cannot apologise enough for the inconvenience caused. We have escalated this to our Operations Manager for Gauteng and once we receive feedback we will update you.

Best regards,

SADV's reply25 Jul 2019, 15:38

Official

Good day Zeeshan, we cannot apologise enough for the inconvenience caused. We have escalated this to our Operations Manager for Gauteng and once we receive feedback we will update you.

Best regards,

SADV's replyOfficial

29 Jul 2019, 11:57

Good morning Zeeshan, we have been informed by our technical support team that an appointment has been made for 10:30am tomorrow morning, to get your fibre line back up and running optimally. Please let us know if there is anything else we can assist with.

Best regards,

SADV's reply29 Jul 2019, 11:57

Official

Best regards,

Zee S's updateReviewer Update

30 Jul 2019, 12:26

Thank you SADV for the great turn around time and quick resolution. Compliment to follow

Zee S's update30 Jul 2019, 12:26

Reviewer Update

Thank you SADV for the great turn around time and quick resolution. Compliment to follow

SADV's replyOfficial

30 Jul 2019, 14:54

Thanks so much for the update Zeeshan :)

Best regards,

SADV's reply30 Jul 2019, 14:54

Official

Thanks so much for the update Zeeshan :)

Best regards,