MS
Mixo S
1 reviews | Active since Apr 2010
06 Dec 2021, 15:35
Can't activate service: pathetic customer service
I ordered internet service from SADV on the 15th of November 2021. I am still waiting for the service to be activated and have been without a connection for a week. I have spoken to at least 3 call centre agents who all claim to have escalated the the activation. The last one could not tell me what the hold up is with the activation. Most of the calls to the call centre were never answered, and the ticked I logged,SA064857, has never been updated. I can't believe I have to run around trying to get service activated: I have to run around trying to give SADV money, instead of the other way round.
At this point, the only way forward is cancel the order.
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Replies (2)0
Replies (2)MS
Mixo S's updateReviewer Update
08 Dec 2021, 16:07I received a router around 11 am yesterday morning, and sometime after received 1pm an email with a "welcome" letter. The service started working shortly thereafter as well. Besides, the delivery SMS and the "welcome" letter there was no other communication.
I am grateful the service finally works; I can only hope it stays that way!
I am grateful the service finally works; I can only hope it stays that way!
MS
Mixo S's update08 Dec 2021, 16:07
Reviewer Update
I received a router around 11 am yesterday morning, and sometime after received 1pm an email with a "welcome" letter. The service started working shortly thereafter as well. Besides, the delivery SMS and the "welcome" letter there was no other communication.
I am grateful the service finally works; I can only hope it stays that way!
I am grateful the service finally works; I can only hope it stays that way!
SADV's replyOfficial
12 Dec 2021, 06:21Good day Mixo
We do apologize that you had to run around for your service to be activated, we will be following up to see what was the delay to avoid this in future. I am glad that your service is now up and running
Please note you can reach us on the below channels
***
***
You can also activate the clients portal which you can you use to log tickets and track the resolution https://myaccount.sadv.co.za/register
Thank you
Tumi
We do apologize that you had to run around for your service to be activated, we will be following up to see what was the delay to avoid this in future. I am glad that your service is now up and running
Please note you can reach us on the below channels
***
***
You can also activate the clients portal which you can you use to log tickets and track the resolution https://myaccount.sadv.co.za/register
Thank you
Tumi
SADV's reply12 Dec 2021, 06:21
Official
Good day Mixo
We do apologize that you had to run around for your service to be activated, we will be following up to see what was the delay to avoid this in future. I am glad that your service is now up and running
Please note you can reach us on the below channels
***
***
You can also activate the clients portal which you can you use to log tickets and track the resolution https://myaccount.sadv.co.za/register
Thank you
Tumi
We do apologize that you had to run around for your service to be activated, we will be following up to see what was the delay to avoid this in future. I am glad that your service is now up and running
Please note you can reach us on the below channels
***
***
You can also activate the clients portal which you can you use to log tickets and track the resolution https://myaccount.sadv.co.za/register
Thank you
Tumi