Cancelation of service and no one know anything!!!!!!

So our complex moved from SADV to Vuma Reach three weeks ago. I have called SADV numerous times warning them of the move and I have asked for confirmation if this would affect me.

I was assured by Phuti at SADV that this would not affect me. I received a call from the Vuma Reach tech stating that they will be replacing my ONT on Monday.

Monday, the techs did what they had to do and now I am without internet. i have called SADV again and was explaied that I need to cancel my service because SADV does not support users on the Vuma Reach network.

Furthermore, Phuti advised that I will be reimbursed for the month of September beacuse of this. I really need my service to be cancelled ASAP because i work from and study from home using the internet.

I also have endless issues getting through to support or any department. The wait time is 45 minutes every time I call. Can someone knowledgeable PLEASE for the love of GOD call me back!!!!!

I would WARN you to please stay away from SADV.