TM
Themba M
1 reviews | Active since Jun 2021
09 Dec 2021, 13:10
Below par customer service
The service i got from SADV is really disgusting, they switched off my internet and blamed it on VUMA, knowing exactly that you will not be able to contact VUMA. Trying to call SADV is a furtile exercise they never answer calls and just leave you hanging. I have never seen bad customer service like this..Stay away from this ********* who only wana take your money and offer you nothing.
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SADV's replyOfficial
12 Dec 2021, 06:30Good day Gerald
Kindly accept our apology for the inconvenience this has caused, We can confirm that there was an issue on your line from the Fibre Network Owner side, We did escalate the matter to them and your services has now been activated. Please note as a client you cannot communicate directly with Vumatel, You communicate with SADV as your service provider for us to get the issue resolved. We do apologize this took longer to resolve your issue. Please advise if all is in order on your side, Should you need further assistance we will call you
Thank you
SADV support
Kindly accept our apology for the inconvenience this has caused, We can confirm that there was an issue on your line from the Fibre Network Owner side, We did escalate the matter to them and your services has now been activated. Please note as a client you cannot communicate directly with Vumatel, You communicate with SADV as your service provider for us to get the issue resolved. We do apologize this took longer to resolve your issue. Please advise if all is in order on your side, Should you need further assistance we will call you
Thank you
SADV support
SADV's reply12 Dec 2021, 06:30
Official
Good day Gerald
Kindly accept our apology for the inconvenience this has caused, We can confirm that there was an issue on your line from the Fibre Network Owner side, We did escalate the matter to them and your services has now been activated. Please note as a client you cannot communicate directly with Vumatel, You communicate with SADV as your service provider for us to get the issue resolved. We do apologize this took longer to resolve your issue. Please advise if all is in order on your side, Should you need further assistance we will call you
Thank you
SADV support
Kindly accept our apology for the inconvenience this has caused, We can confirm that there was an issue on your line from the Fibre Network Owner side, We did escalate the matter to them and your services has now been activated. Please note as a client you cannot communicate directly with Vumatel, You communicate with SADV as your service provider for us to get the issue resolved. We do apologize this took longer to resolve your issue. Please advise if all is in order on your side, Should you need further assistance we will call you
Thank you
SADV support