Being charged but have no internet access. Customer service is worse than government provided service

Salesperson (friendly lady btw) came to the door and took my detail. She assured that the service and debit order will only kick in after I confirm my package and payment details on the portal. Without me confirming any of the above, I was invoiced for the month of September.

Even though I was charged, I do not have access to the internet (today being 13 October). I tried logging onto my portal, but I don't have a password. I clicked on the 'forgot password' icon and the web page says that an email has been sent, but I find nothing in my inbox.

I logged a complain on 5 October (SAD49159), followed up on the email and I still have no response. I tried calling the number, but it shows as out of service.

This service is worse than government provided service. It seems we need to come march outside your offices to be heard